Return, Exchange, or Refund Policy

1. Scope of Application

This policy is designed to ensure a clear and reliable purchasing experience for customers within the United States.
It applies to all orders placed through our website and delivered to addresses within the United States.

2. Return Eligibility

Customers may request a return within 35 days of receiving their order.

To qualify for a return, all of the following conditions must be met:

• The item must be in its original condition, unused, and free from damage.

• The item must be returned in its original packaging, including all accessories, manuals, and accompanying materials.

• The return must clearly reference the order number and include the reason for the return.

• Items that do not meet these requirements may not be eligible for a refund.

3. Exchanges

• Direct exchanges are not offered. Each returned item is individually inspected to ensure quality standards and accurate processing.

If a customer wishes to purchase a different item, a new order may be placed after the original refund has been completed.

4. Return Request Procedure

To initiate a return or refund request, customers must complete the following steps:

• Send an email to customer service including the order number, reason for the return, and photos of the item if applicable.

• Wait for confirmation and any additional instructions provided by customer service.

• Use the prepaid return shipping label included inside the package at the time of delivery.

• Our store provides support throughout each stage of the return process and responds as promptly as possible.

5. Return Shipping Costs

If the return is due to a manufacturing defect or damage incurred during shipping, return shipping costs are covered by our store.

If the return is based on personal preference, return shipping costs may be the responsibility of the customer.

Customers are advised to use a trackable shipping method when returning items.

6. Inspection and Refund Processing

Once the returned item is received, it will be inspected to confirm compliance with the return conditions.

If approved, the refund will be processed within 1–3 business days using the original payment method.

The time required for funds to appear in the customer’s account may vary depending on the payment provider.

7. Exceptions and Special Cases

Returns will not be accepted under the following circumstances:

• Custom-made or personalized items.

• Items that are damaged, used, or returned without original packaging.

• Items returned after the 35-day return window.

If a return does not meet the required conditions, the customer will be notified.
Upon request, the item may be sent back to the customer, with shipping costs borne by the customer.

8. Contact Information

Address: APT BLK 263 BUKIT BATOK EAST AVENUE 4 #03-257, SINGAPORE 650263, SINGAPORE
Email: marketing@homimynest.com
Phone: +65 (884) 97127
Customer Service Hours: Monday to Friday, 10:30 AM – 5:30 PM
Shipping Area: United States